Terms of Service

1. Introduction and Acceptance of Terms

1.1 These Terms of Service ("Terms") govern your access to and use of our website, [Insert Website URL] ("Website"), and the drone-powered window cleaning and facade cleaning services ("Services") provided by Dash Drones (Pty) Ltd ("Dash Drones", "we", "us", or "our").

1.2 By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

1.3 These Terms form a legally binding agreement between you and Dash Drones and are governed by the laws of the Republic of South Africa.

1.4 These Terms should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).

2. Eligibility

By using our Website and Services, you confirm that:

2.1 You must be at least 18 years old to use our Website or Services. By using our Website or Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

2.2 If you are using our Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2.3 You are providing accurate, complete, and truthful information in all your dealings with us.

2.4 You are not using our Services for any unlawful, fraudulent, or unauthorised purpose.

3. Service Provided

3.1 Dash Drones provides drone-powered exterior cleaning services, including but not limited to:

• Window and facade cleaning for commercial office towers, shopping centres, residential estates, hotels, and industrial facilities
• High-pressure cleaning using tethered drone technology with eco-friendly cleaning agents and purified water
• Facade inspection and reporting services
• Any additional services as agreed upon in writing

3.2 Our Services are designed for exterior surfaces only and exclude interior cleaning.

3.3 Service limitations may apply based on:

• Weather conditions (high wind, rain, lightning, low visibility)
• Physical barriers or site accessibility
• Safety concerns or regulatory restrictions (SACAA flight restrictions)
• Building surface material, age, or pre-existing damage

4. Bookings and Confirmations

4.1 Bookings may be made through our Website, by phone, by email, or in person.

4.2 All bookings are subject to availability and confirmation by Dash Drones.

4.3 A booking is confirmed only when you receive written confirmation from us (via email or SMS) specifying the date, time, scope of work, and quoted price.

4.4 You must provide accurate contact, billing, and service location information at the time of booking.

5. Pricing and Payment

5.1 Pricing:

• Pricing is provided at the time of booking and is based on factors including building height, surface area, soil level, location, and scope of work.
• All prices are quoted in South African Rand (ZAR) and are exclusive of Value-Added Tax (VAT) unless otherwise stated.
• We reserve the right to adjust pricing for additional work not included in the original scope.

5.2 Payment Terms:

• Payment is due within 15 days of invoice date unless otherwise agreed in writing
• We accept payment via electronic funds transfer (EFT), credit/debit card, or other methods as specified on your invoice.
• Invoices not paid within the specified period may incur late payment penalties at a rate of [X]% per month or the maximum rate permitted by South African law.

5.3 Deposits:

• For large or recurring contracts, we may require a deposit of up to [X]% of the total contract value before work commences.
• Deposits are non-refundable unless we cancel the Service.

6. Customer Responsibilities

As a condition of using our Services, you agree to:

6.1 Provide Access:

• Ensure that the property is accessible and safe for drone operation during the scheduled service
• Provide clear access to the areas to be cleaned, including rooftop or ground-level space for the tether station and equipment.
• Inform us of any known hazards, obstructions, or restricted areas on the property.

6.2 Site Preparation:

• Remove or secure any loose objects, furniture, or equipment from the cleaning area.
• Advise tenants, staff, or residents of the scheduled service and any temporary restrictions.

6.3 Not Interfere with Drone Operations:

• Do not interfere with the drone's operation or attempt to control the drone during the service.
• Ensure that the area is clear of any individuals or obstacles that may pose a risk to the drone or its operation.

6.4 Provide Accurate Information:

• Provide accurate information regarding the property, including height, surface area, and any

  7. Service Guarantee and Rectification

  7.1 Satisfaction Guarantee:

  • If you are not satisfied with the quality of our cleaning Service, you must notify us in writing within 7 days of service completion.
  • We will, at our discretion, either:
    • Re-clean the affected areas at no additional cost, or
    • Provide a partial refund commensurate with the unsatisfactory work.

  7.2 Limitations:

  • Our guarantee does not apply to:
  • Pre-existing damage to building surfaces (cracks, chips, etching, or discoloration)
  • Surfaces that cannot be safely reached due to physical barriers or regulatory restrictions
  • Results affected by weather conditions after our Service (e.g., rain, dust storms)

  7.3 Our guarantee is void if you interfere with or modify the cleaned surfaces after our Service.

  8. Cancellation and Rescheduling

  8.1 By You:

  • You may cancel or reschedule a booking by providing written notice:
    • 48 hours or more before the scheduled service: No cancellation fee.
    • Less than 48 hours before the scheduled service: 50% of the quoted price becomes payable.
    • Less than 24 hours before the scheduled service: 100% of the quoted price becomes payable.

    8.2 By Us:

    • We reserve the right to cancel or reschedule a Service due to:
      • Unsafe weather conditions (high wind, rain, lightning, low visibility)
      • Equipment failure or technical issues
      • Safety or security concerns
      • Force majeure events (see Clause 13)
      • In such cases, we will offer you the earliest available rescheduled date or a full refund of any deposit paid.

      9. Limitation of Liability

      9.1 To the maximum extent permitted by law, Dash Drones shall not be liable for:

      • Any indirect, incidental, special, or consequential damages arising from or related to our Services
      • Damage caused by pre-existing conditions on the property (e.g., structural damage, loose fittings, weak roofing, deteriorating sealants)
      • Loss of profits, revenue, or business opportunities
      • Injury or damage caused by third parties not under our control
      • Any unauthorised use of your personal information by third parties

      9.2 Total Liability:

      • Our total liability to you for any claim arising from or related to these Terms or our Services shall not exceed the total amount paid by you for the specific Service giving rise to the claim.

      9.3 You acknowledge that drone cleaning technology, while highly effective, may not achieve perfect results on all surfaces, and that outcomes may vary based on building surface material, age, and previous damage.

      10. Indemnity

      You agree to indemnify, defend, and hold harmless Dash Drones, its directors, employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

      • 10.1 Your breach of these Terms
      • 10.2 Your negligence or wilful misconduct
      • 10.3 Your failure to provide accurate information or safe access
      • 10.4 Any claims by third parties (including tenants, visitors, or contractors) arising from your use of our Services

      11. Intellectual Property

      11.1 All content on our Website, including but not limited to logos, images, text, videos, graphics, and software, is the property of Dash Drones or its licensors and is protected by South African and international intellectual property laws.

      11.2 You may not:

      • Reproduce, distribute, modify, or create derivative works from our content without our prior written consent
      • Use our trademarks, logos, or brand names without our permission
      • Frame or embed our Website content on other websites without our express written consent

      11.3 Any intellectual property developed by us in the course of providing our Services (including cleaning methods, flight paths, and inspection reports) remains our exclusive property.

      12. Privacy And Data Protection

      12.1 We collect and process personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

      12.2 By using our Services, you consent to the processing of your personal information as described in our Privacy Policy, including:

      • Collection of contact, billing, and service location information
      • Use of your information for service delivery, communication, and invoicing
      • Sharing of information with third-party service providers (e.g., payment processors) as necessary to fulfil our obligations

      12.3 You have the right to access, correct, or request deletion of your personal information in accordance with POPIA. Please contact our Information Officer using the details in Clause 18.

      13. Force Majeure

      13.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to:

      • Acts of God (fire, flood, earthquake, storm, lightning)
      • War, terrorism, civil unrest, or riots
      • Government actions, regulations, or restrictions
      • Labour disputes or strikes
      • Technical failures or power outages
      • Pandemics or public health emergencies

      13.2 In such an event, the affected party shall notify the other party as soon as reasonably possible and shall take reasonable steps to mitigate the impact of the force majeure event.

      14. Termination

      14.1 By You:

      • You may terminate these Terms by ceasing to use our Website and Services, subject to any outstanding payment obligations.

      14.2 By Us:

      • We may suspend or terminate your access to our Website and Services immediately and without notice if:
      • You breach any material term of these Terms
      • You provide false or misleading information
      • You interfere with our operations or safety
      • We reasonably believe that continued service poses a safety or security risk

      14.3 Upon termination, you remain liable for any outstanding payments and obligations incurred prior to termination.

      15. Dispute Resolution And Governing Law

      15.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

      15.2 Any dispute arising from or related to these Terms or our Services shall be resolved as follows:

      • Step 1: The parties shall attempt to resolve the dispute through good-faith negotiations within 14 days of written notice of the dispute.
      • Step 2: If the dispute is not resolved through negotiation, either party may refer the matter to mediation or arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).
      • Step 3: If mediation or arbitration fails, either party may seek relief from the courts of South Africa, with the parties consenting to the exclusive jurisdiction of the courts of [Insert City, e.g., Johannesburg].

      15.3 Nothing in this Clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.

      16. Electronic Communications

      16.1 By using our Website and Services, you consent to receive electronic communications from us, including:

      • Booking confirmations and reminders (via email or SMS)
      • Service updates and schedule changes
      • Invoices and payment reminders
      • Promotional offers (only if you have explicitly opted in)

      16.2 You may opt out of promotional communications at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

      16.3 Standard messaging and data rates may apply for SMS communications.

      17. Amendments To These Terms

      17.1 We reserve the right to update or modify these Terms at any time.

      17.2 We will notify you of material changes by:

      • Posting the updated Terms on our Website
      • Sending an email notification (if we have your email address)

      17.3 Your continued use of our Website or Services after the effective date of any amendments constitutes your acceptance of the revised Terms.

      17.4 The Effective Date at the top of these Terms indicates when they were last revised.

      18. Contact Information

      If you have any questions, concerns, or complaints regarding these Terms or our Services, please contact us:

      • Dash Drones (Pty) Ltd
      • Registration No: 2025/87611/07
      • Address: 458 Esselen Park Tembisa
      • Email: info@dashdrones.com
      • Phone: 078 677 9334

      19. General Provisions

      19.1 Entire Agreement:

      • These Terms, together with our Privacy Policy and any written agreements signed by both parties, constitute the entire agreement between you and Dash Drones and supersede all prior discussions, representations, and agreements.

      19.2 Severability:

      • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

      19.3 No Waiver:

      • Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

      19.4 Assignment:

      • You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
      • We may assign our rights and obligations under these Terms to any successor or acquirer of our business

      19.5 No Agency:

      • Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Dash Drones.

      19.6 Third-Party Rights:

      • These Terms do not confer any rights on any third party.

      20. Acknowledgement And Consent

      By using our Website, booking our Services, or otherwise interacting with us, you acknowledge that:

      • 20.1 You have read, understood, and agree to be bound by these Terms
      • 20.2 You have been advised to seek independent legal advice if you do not understand any provision
      • 20.3 You consent to the processing of your personal information as described in our Privacy Policy
      • 20.4 You are entering into this agreement voluntarily and of your own free will
      I have read, understood, and accept the Terms of Service.

      END OF TERMS OF SERVICE