Privacy Policy

1. Who We Are:

Dash Drones (Pty) Ltd Registration Number: 2025/87611/07 Physical Address: Kempton Park, Gauteng, South Africa Email: info@dash-drones.com Phone: 078 677 9334

2. What Personal Information We Collect:

2.1 Information You Provide To Us:

Contact Information: Your name, email address, phone number, physical address, and company name.
Booking and Service Information: Building address, service requirements, preferred dates and times, and any special instructions.
Payment Information: Banking details, credit/debit card information, and billing address (processed securely through our payment partners; we do not store your credit card details on our servers).
Communication Records: Emails, messages, and call recordings (if applicable) when you contact us through our website.

2.2 Information We Collect Automatically:

Website Usage Data: IP address, browser type, device information, pages visited, time spent on our website, and referring URLs.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie preferences through your browser settings (see Section 8).

2.3 Information From Third Parties:

Referrals: Information provided by clients who refer you to us.
Partners: Information received from our strategic partners (e.g., property management firms) when they engage us on your behalf.

3. How We Use Your Personal Information:

We process your personal information for the following lawful purposes:

Purpose	Legal Basis
To provide and deliver our drone window cleaning services	Performance of a contract
To communicate with you about bookings, appointments, and service updates	Performance of a contract
To process payments and invoices	Performance of a contract
To respond to your enquiries and provide customer support	Legitimate interests
To send you marketing communications (with your consent)	Consent
To improve our website, products, and services	Legitimate interests
To comply with legal obligations and protect our rights	Legal obligation
To protect our business interests (e.g., fraud prevention, security)	Legitimate interests

We only process personal information that is adequate, relevant, and not excessive for the purposes for which it is collected.

4. How We collect Your Personal Information:

We collect personal information through the following channels:

Directly from you: When you fill out forms on our website, contact us via email or phone, or book our services.
Automatically: When you visit our website (via cookies and analytics tools).
From third parties: When you are referred to us by a client or partner.

Important: Under POPIA, personal information may only be collected for a specific, explicitly defined, and lawful purpose related to our business activities.

5. How We Store and Protect Your Personal Information:

5.1 Storage: We store your personal information securely, using appropriate technical and organisational measures to prevent unauthorised access, loss, damage, or theft.

5.2 Security Measures: We implement the following security measures:

Encryption of sensitive data during transmission (SSL/TLS technology).
Restricted access to personal information on a need-to-know basis.
Regular security audits and vulnerability assessments.
Secure storage of physical records (where applicable).

5.3 Retention Period: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Client records: Retained for 5 years or after the last interaction.
Financial records: Retained for 7 years (as required by SARS).
Marketing records: Retained until you withdraw your consent.

After the retention period, your personal information will be securely deleted or anonymised.

6. Disclosure of Personal Information to Third Parties

We may share your personal information with the following third parties:

Third Party	Purpose	POPIA Compliance
Payment Processors	To process payments securely.	We ensure they are POPIA compliant.
Drone Equipment Suppliers	For maintenance and repair	Limited to equipment-specific data
Insurance providers	For liability and insurance purposes	As required by policy terms
Legal and Regulatory Authorities	To comply with legal obligations	As required by law
Strategic Partners (e.g., property management firms)	When you are referred to us or require coordination	With your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Important: If we transfer your personal information to a third party in a foreign country, we will ensure that appropriate safeguards are in place to protect your data, as required by POPIA.

7. Your Rights Under POPIA

Under POPIA, you have the following rights regarding your personal information:

Right	Description
Right of Access	You may request a copy of the personal information we hold about you.
Right of Rectification	You may request correction of inaccurate or incomplete information
Right of Deletion	You may request deletion of your personal information, subject to legal obligations
Right of Object	You may object to the processing of your personal information for certain purposes (e.g., direct marketing)
Right of Withdrawal Consent	You may withdraw your consent for processing where consent is the lawful basis
Right to Complaint	You have the right to lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact our Information Officer using the details in Section 1.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and analyse traffic.

Cookie Type	Purpose
Essential Cookies	Necessary for website functionality (e.g., security, navigation)
Analytics Cookies	To analyse website usage and improve performance (e.g., Google Analytics)
Preference Cookies	To remember your preferences and settings

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

9. Direct Marketing And Consent

We may send you marketing communications (e.g., newsletters, promotional offers, service updates) if you have provided your explicit consent.

You may opt out of marketing communications at any time by:

Clicking the "Unsubscribe" link in our emails.
Contacting us directly at info@dash-drones.com

We will not use your personal information for marketing purposes without your consent.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of material changes by:

Posting the updated policy on our website.
Sending an email notification (if we have your email address).

The Effective Date at the top of this Policy indicates when it was last revised.

We encourage you to review this Policy periodically.

12. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

Notify the Information Regulator as soon as reasonably possible.
Notify you (the affected data subject) if the breach poses a risk to your rights or freedoms.
Take immediate steps to contain and remediate the breach.

13. Complaints and Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Information Officer:
Name: Thapelo
Email: rapetswathapelo.10@gmail.com
Phone: 078 677 9334

14. Confirmation And Consent

By using our website, booking our services, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.